Dow Jones Content Operations Specialist in United States

Job Description:

This positions sits within Data Strategy’s Content & Data Management team, which contains our VentureSource, Company & Executive, Content and Market Data teams.

The Content subgroup is responsible for developing, processing, monitoring and managing content within Factiva products and services. The group ensures the timely and accurate delivery of content and ensures the effective dissemination of information about our content to customers, publishers and PIB colleagues.


The Content Operations Specialist is responsible for ensuring the smooth passage of content from the information provider to Factiva products. The Content Operations Specialist has responsibility for ensuring that content is loaded to Factiva products according to established standards of timeliness and completeness. In addition, the Content Operations Specialist is responsible for quickly and accurately responding to questions raised by both internal and external clients as well as by information providers. Although not a technical position, this job does require the ability to understand data formats (XML, HTML, ASCII, etc) and data delivery methods (FTP, HTTP, etc.)

Note: This is not a suitable position for programmer or developers.


  • Monitor the arrival of content through content processing systems to verify that key content is available on Factiva products per expected arrival times.

  • Maintain and develop relationships with information providers with a view of improving data delivery.

  • Follow up with information providers in the event of data problems.

  • Research into and resolve Customer Service questions regarding delivery delays, article display, content coverage, etc.

  • Fix files containing inaccurate and corrupt data via content management tools.

  • Quickly & efficiently handle requests for the deletion and correction of news articles.

  • Liaise with Content Information to maintain the accuracy of the Content Database, the central repository of information about Factiva’s content collection of 33,000 sources

  • Liaise with Content Development regarding data format issues to ensure that new and existing sources are displayed to the highest standards on all Factiva products.

  • Liaise with Content Licensing regarding the loading of new content and other delivery issues.

Skills & Experience

  • Educated to degree level

  • Excellent communication, customer service and relationship building skills.

  • Strong listening and conversational skills.

  • Computer literacy with a familiarity of G Suite (formerly Google Apps for Work) and Microsoft Office.

  • Understanding of data formats (XML, HTML) and data delivery methods (FTP, HTTP)

  • Strong critical thinking and problem solving skills

  • Demonstrated ability to work independently as well as in a team environment.

  • High attention to detail and solid organizational skills with the ability to prioritize multiple projects/tasks.

  • Flexible approach to work environment.

  • Language Skills: Native Portuguese/Brazilian, English and Spanish .

  • Other:

  • The successful candidate must be willing to participate in a schedule that requires:

  • working 1 Sunday every 6 weeks on a rotational basis.

  • working between 9h30 to 17h30 or between 8h30 to 16h30 on a rotational basis.

  • working on Bank Holidays on a rotational basis.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us via email . Please put “Reasonable Accommodation" in the subject line.

Business Area: DATA STRATEGY

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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