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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

each out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reaso

Job Information

Dow Jones Client Engagement Specialist (1-year Contract) in Tokyo, Japan

Job Description:

Key Responsibilities:

Retention

  • Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan

  • Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround

  • Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports

  • Oversee the overall renewal life cycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

  • Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge

  • Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.

  • Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.

  • Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

  • Lead Generation

  • Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email.

Required Skills and Experience:

  • Min 3 years of proven success in customer engagement or sales

  • Exceptional written and verbal communication skills

  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

  • Excellent project management and organizational skills with a keen attention to detail

  • Proficient in Microsoft Office suite & Google Drive

  • Bachelor’s degree

How do I apply?

Dow Jones offers an exceptional opportunity to work for one of the world’s leading financial and business news companies. We invite interested candidates to submit in confidence a cover letter and detailed resume stating your qualifications, contact details and current and expected salary via our Career Site.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PIB - SALES

Job Category: Sales Ops/Planning/Support Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 16470

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