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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

Job Information

Dow Jones Delivery Manager, R&C Managed Services in SINGAPORE, Singapore

Job Description:

Dow Jones is looking for a Delivery Manager to join our R&C Managed Services team responsible for preparing, executing and delivering screening and remediation projects to our clients and acts as a point of contact for Sales and our clients based in APAC, EMEA and AMER. As a Delivery Manager you will work with project teams based in Europe and the US which requires you to collaborate with different parties across different time zones. You will report to the Manager, Screening, R&C Managed Services.

You Will

  • Collaborate and partner with Delivery Managers to proactively identify process improvements, capture business process requirements, and help translate these requirements into technical solutions to drive efficiency and improve data quality for our team

  • Lead and develop team members. Focus on continuous improvement of the team, identify the need for training, coaching process improvement and provide recommendations to management

  • Ensure that all operational processes are timely and accurately executed

  • Contribute to the creation, maintenance and testing of guidelines, data and tools that will support the team

  • Liaise with stakeholders ensuring a constant flow of communication, knowing when to escalate issues to the relevant stakeholder(s)

  • Build meaningful reports and dashboards that will create valuable insight and drive our operational decision-making

  • Manipulate data with scripts and other techniques using internal and third-party tools

  • Perform testing of new or enhanced system and product functionality

  • Support training of future members of staff

  • Contribute to both team and product-initiated projects

You Have

  • Excellent English writing skills

  • Hands-on experience working with very large datasets, including statistical analyses, data visualization, data mining, and data cleansing/transformation

  • Experience with conducting data collection and analysis using SQL/Python/Excel

  • Handled projects independently along with managing client/sales relationships

  • A strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities


  • Previous experience of working on client facing projects as part of a (project) team.

  • Previous experience with Factiva, Dow Jones Risk and Compliance (or similar products)

APAC Benefits

  • Comprehensive Insurance & Retirement plans

  • Paid Time Off and Leaves

  • Education Benefits

  • Family Care Benefits

  • Career Growth Programs

  • Access to Dow Jones Products

  • Employee Referral Program

  • Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: PIB - DATA STRATEGY

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 39005