We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.
Examine the world and bring it to others.
Location: Singapore
As part of our investment plan, we are seeking an exceptional information professional to work within the B2B Product team. Dow Jones Customer Solutions Engineers are responsible for working directly with customers as well as partners leveraging our data product suite. This includes providing support to both technical and business users, understanding their needs in order to support integration of our products.
Responsibilities
Understand our customers' technical and business requirements and design a technical solution using Dow Jones data and services to achieve these
Work closely with our Sales Specialists, providing technical pre-sales support and implementation guidance to our customers
Develop a strong relationship with our customers’ engineering team or third party integrator and address any technical and product questions during the sales cycle.
Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts
Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer’s internal approvals processes
Provide feedback to Dow Jones Product and Technology teams on emerging requirements, themes and customer technology trends
Contribute to the team’s portfolio of best practices and processes.
Be aware of emerging technologies and techniques beneficial to the role and team
Skills & Experience
Required:
5+ years of experience of working on solutions architectures for customer
Experience working with Google Cloud Platform (GCP), particularly BigQuery
Working knowledge of SQL, Python and NodeJS languages.
Prior experience in a customer-facing engineering role
Strong communication skills for working with both business and technical customers
Experience in building and leading technical product demonstrations that include APIs
Experience in responding to functional and technical questions
Business acumen and strategic problem-solving skills to assist with customer requirements
Degree in Computer Science or relevant experience.
Highly Desired:
Experience working with Cloud services for data ingestion, processing and storage.
Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
Coding skills in any modern programming language.
Familiarity with XML and Restful APIs
Experience and familiarity with our data products including Factiva, Newswires, Risk & Compliance
Language proficiency in Korean is preferred
APAC Benefits
Comprehensive Insurance & Retirement plans
Paid Time Off and Leaves
Education Benefits
Family Care Benefits
Career Growth Programs
Access to Dow Jones Products
Employee Referral Program
Employee Well-being Support & Fitness Programs
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Risk & Research
Job Category: IT Architecture & System Design
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 45428
