Position Title: Content Operations Specialist
Department: Data Strategy
Functional Area: Content Group
Reports to: Manager, Content Operations (APAC)
Languages: English and Chinese
Position summary statement:
This position sits within Data Strategy’s Content & Data Management team, which contains VentureSource, Company & Executive, Content and Market Data teams. The Content subgroup is responsible for developing, processing, monitoring and managing content within Factiva products and services. The group ensures timely and accurate delivery of content and effective dissemination of information to customers, publishers and colleagues.
A Content Operations Specialist is responsible for ensuring smooth passage of content from information providers to Factiva products, with a focus in Chinese content. He/she has responsibility for ensuring that content is loaded to Factiva products according to established standards of timeliness and completeness. In addition, he/she is responsible for quickly and accurately responding to questions raised by both internal and external clients as well as by information providers.
Although not a technical position, this job requires an ability to understand data formats (XML, HTML, ASCII, etc.) and data delivery methods (FTP, HTTP, etc.)
Note: This is not a suitable position for programmer or developers.
Monitor the arrival of content through electronic content processing systems and verify that key content is available on Factiva products per expected arrival time.
Maintain and develop relationships with information providers with a view of improving data delivery.
Follow up with information providers in events of data problems.
Research into and resolve Customer Service queries regarding delivery delays, article display, content coverage, etc.
Fix files containing inaccurate or corrupt data via content management tools.
Quickly & efficiently handle requests for deletion and correction of news articles.
Liaise with Content Information team to maintain accuracy of Content Database, the central repository of Factiva’s content collection of 33,000 sources
Liaise with Content Development team regarding data format issues to ensure that new and existing sources are displayed to the highest standard on all Factiva products.
Liaise with Content Licensing team regarding loading of new content and other data delivery issues.
Calendar of Economic Indicators - research and update selected major economic indicators from Taiwan, South Korea and Japan.
Key Relationships Internally and Externally:
Work directly with information providers to ensure accurate and timely receipt and display of content on Factiva.
Work with internal Content teams (Content Information, Content Development) to onboard new content sets for Factiva and to maintain content databases.
Work with Factiva technologists to troubleshoot content delivery issues and to test and develop content management tools.
Work with Content Licensing to resolve business issues pertaining to Factiva content.
Work with customer-facing staff (Customer Service, Sales) to swiftly resolve customer queries.
Experience and Qualifications:
College degree or related work experience.
Excellent communication, customer service and relationship building skills.
Strong listening and conversational skills.
Computer literacy with a familiarity of G Suite (formerly Google Apps for Work) and Microsoft Office.
Understanding of data formats (XML, HTML) and data delivery methods (FTP, HTTP)
Strong critical thinking and problem solving skills
Demonstrate ability to work independently as well as in a team environment.
High attention to details and solid organizational skills with an ability to prioritize multiple projects/tasks.
Flexible approach to work environment.
Language skills: English and Chinese (ability to read both Chinese Traditional and Chinese Simplified scripts)
The successful candidate must be willing to work on Singapore’s public holidays and also start work at 7am during Daylight Saving months on a rotational basis.
If you feel that this position matches your skills, experience and motivation please submit your CV which must state your current salary and expectations to be considered
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 23218