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Dow Jones

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reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones Collections Specialist (12 months contract) in SINGAPORE, Singapore

Job Description:

This role will report to Collections Supervisor in APAC Region

Responsibilities:

● Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets

● Act in compliance with company goals, policies, and procedures as they

pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives

● Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner

● Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics

● Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.

● Manage customers by remaining polite, tactful, firm and professional and

follow up frequently for payment commitments, Provide high-quality customer service in a timely manner

● Maintain client confidentiality and deliver a consistent and professional level of service at all times

● Enter detailed notes and client information in the online collection tool

● Research and perform special projects and other activities as needed

● Escalate at-risk collection accounts to Management.

Performance Expectations:

● Degree holder in Business Administration, Finance, Accounting or related disciplines;

● 3 years+ high volume China collections experience & MNC background preferable

● Strong attention to detail, goal oriented, Good Communication skills

● Preferred history of demonstrated success in a fast paced, flexible environment with shifting demands and priorities.

● Maintain customer relations and customer service to all customers.

● Develop a positive working relationship with customers and our internal sales team.

● Fluent in English and Mandarin with good English and Chinese written skills.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

Req ID: 33435

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