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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

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Job Information

Dow Jones Electrical/Maintenance Technician in SILVER SPRING, Maryland

Job Description:


Works independently, providing support, maintenance and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations.

  • Supports the integration of new technologies into the operations.

  • Acts as a liaison for vendors during installation rearrangement and/or removal of equipment.

  • Provides technical assistance, guidance, and training to staff and customers.

  • Maintains corporate technology and publication quality standards.

  • Implements the corporate technology direction. This includes desktop and server hardware, telephony, operating systems, middleware, messaging, and network architectures, electromechanical equipment.

  • Responds to complex issues escalated by other support personnel.

  • Provides project leadership, including analysis and evaluation of resource and delivery requirements with project estimates.

  • Develops and maintains documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.

  • Develops and maintains training programs.

  • Creates and modifies programs and scripts needed for support infrastructure.

  • Plans and performs system software, application, and hardware upgrades.

  • Provides hardware, software, application, and network support for servers.

  • Acts as the technical lead for projects.

  • Performs limited database administrator functions.

  • Performs systems administrator functions.

  • Establishes / recommends policies on system use and services.

  • Accountable for the effectiveness, quality, and timeliness of trouble resolution, quality of service and implementation success, also services Tier 1 agreements.

  • Works pro-actively to ensure high performance, high reliability, and rapid trouble resolution of the network(s) including hardware and software.

  • Directs trouble resolution activities, coordinating with technical staff, vendors, and carriers.

  • Notifies management and clients of network/system troubles through a tiered notification and escalation process.

  • Organizes, conducts and documents post-mortems for severe system and network outages.

  • Develops test and maintenance procedures and policies

  • Acts as a technical consultant during all phases of the planning, design, and implementation or operations process.


5 to 7 years experience supporting related technology systems.

Technical Skills:

  • In-depth knowledge of applicable technology models.

  • Hands on knowledge of middleware integration and networking technologies.

  • Hands on knowledge of technology architectures and products .

  • Hands on knowledge of application performance tuning.

  • Hands on knowledge in programming and scripting.

  • In-depth knowledge of troubleshooting of network and data communications systems.

  • In-depth knowledge of computer system hardware

  • In-depth knowledge of diagnostic hardware and software tools

  • Hands on knowledge of desk top operating systems, applications and peripherals

  • In-depth knowledge of database theories.

  • In-depth knowledge of data communications systems including satellite systems.

General Skills:

  • Prioritization and time management skilled.

  • Ability to communicate effectively, both written and oral.

  • Working knowledge of project management processes and methodologies.


Technical Degree or equivalent military training or related work experience.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.


Job Category: IT Administration/Support Group

Req ID: 31513