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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

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Job Information

Dow Jones Supervisor, GFO, Collections in PRINCETON, New Jersey

Job Description:

Role & Responsibilities:

  • Leads a team on day to day operational issues.

  • Handle all direct reports scheduling, attendance, and time off requests to guarantee proper coverage is maintained.

  • Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics.

  • Timely and appropriate review of account activity.

  • Approve refund requests and other accounting entries up to assigned authority levels.

  • Help assist staff with complex issues to help drive timely resolution

  • Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices, as needed

  • Assist in ensuring team members are performing to achieve assigned goals. Coach and mentor staff in a professional manner to foster and promote teamwork.

  • Coach and mentor staff in best collection practices to reduce DSO

  • Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specified Accounts Receivable goals and objectives.

  • Communicate with the Sales Department on past due accounts at specified intervals.

  • Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company

  • Support management on implementing new processes, improvements and systems.

  • Handle special projects and other activities as assigned

Skills Required:

  • Collections or related experience in a global organization.

  • Previous experience working with stakeholders across the organization.

  • Strong interpersonal skills and a team player

  • Proven ability to perform successfully in a fast-paced changing environment

  • Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines

  • Excellent communication skills; verbal and written as well as excellent phone etiquette

  • Prior people management preferred.

  • History of proactive problem solving and proven results

  • SAP, Billing and AR experience a plus

  • Must have proficiency in Microsoft Office products

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.

Business Area: FINANCE

Job Category: Finance Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 25084