Customer Service Project Intern / Service Delivery Intern
The Customer Service & Experience Design Department works within the Customer Group supporting our Consumer and PIB businesses to deliver a best-in-class customer experience. Included within the service team is the Contact Center Operations Department which is responsible for Training, Quality Assurance, Service Performance (reporting), Systems Support and Service Delivery to support the Customer Service teams.
Assist Service Delivery Managers and leadership in identifying and documenting project best practices in the Customer Service & Experience Design department
Assist Service Delivery Managers with project plan development
Act as a customer advocate across multiple disciplines and ensure consistent customer experiences are delivered and maintained
Communicates with Customer Service Management at appropriate intervals within a project for status updates, issues and obstacles and the impact of changes or enhancements requested
Work cross-functionally with several teams
Experience with Google Apps (Docs, Sheets, Slides, etc), Confluence and/or Microsoft Office Suite
Excellent organizational and time management skills
Strong people and relationship management skills
Excellent written and verbal communication skills
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: CUSTOMER EXPERIENCE
Job Category: About Us
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Req ID: 18282