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Dow Jones Summer 2020 Customer Service Project Intern / Service Delivery Intern in PRINCETON, New Jersey

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Job Description:

Customer Service Project Intern / Service Delivery Intern

The Customer Service & Experience Design Department works within the Customer Group supporting our Consumer and PIB businesses to deliver a best-in-class customer experience. Included within the service team is the Contact Center Operations Department which is responsible for Training, Quality Assurance, Service Performance (reporting), Systems Support and Service Delivery to support the Customer Service teams.

Key Responsibilities:

  • Assist Service Delivery Managers and leadership in identifying and documenting project best practices in the Customer Service & Experience Design department

  • Assist Service Delivery Managers with project plan development

  • Act as a customer advocate across multiple disciplines and ensure consistent customer experiences are delivered and maintained

  • Communicates with Customer Service Management at appropriate intervals within a project for status updates, issues and obstacles and the impact of changes or enhancements requested

  • Work cross-functionally with several teams

Basic Qualifications:

  • Experience with Google Apps (Docs, Sheets, Slides, etc), Confluence and/or Microsoft Office Suite

  • Excellent organizational and time management skills

  • Strong people and relationship management skills

  • Excellent written and verbal communication skills

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Job Category: About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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Req ID: 18282