The Sr. QA Analyst will report to the Program Director within the Marketing Data Platforms Team. The team carries out a variety of functions that ensure the proper collection of customer data to support key lifecycle activities such as billing, price increases, and customer communications. This position will be responsible for developing and executing test strategy of the e-commerce workflows of Journal, Barron’s, Marketwatch, and Professional Memberships. This position will partner with other teams under Enterprise technology to validate customer experience , product expectation and play an active role in setting the test strategy and execution of end to end testing against the product roadmap
Specific Responsibilities Include:
Work with the Offer Managers on the team to understand the process for creating new acquisition promotions
Work with key Marketing stakeholders and Business Analysts during Requirement Analysis
Create and manage a test framework for validating the customer experience during and post subscription process
Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
Design positive and negative test cases for validating the customer experience prior to each technical release
Support each technical release and perform validation on the functionality - pre and post release
Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
5 years of QA experience
Knowledge of the ecommerce, direct to consumer space
Experience in manual testing with agile concepts
Ability to drive UAT/ QA test strategy and test plans
Experience in test case creation, execution, and documentation for integration testing
Experience with defect management tools, preferably JIRA
Project management skills to adequately plan testing around key release dates
Strong technical skills
Attention to detail and proficient quality assurance abilities
Quick problem solving skills to address roadblocks and production issues
Strong written and oral communications needed
Knowledge of technical infrastructure, technology testing and databases a plus
Knowledge of Agile processes a plus
Publishing industry experience desired
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: TECHNOLOGY - DATA SET/AD TECH
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 28645