What is a Returnship?
A Returnship is an opportunity for professionals who have not been in the workforce for at least two years due to child-care, family care, and other life events, to transition back into a professional setting. Participants of the Returnship will go through a 3 month paid program to gain experience back in the workforce. The Returnship program will run from September 24th, 2019 to December 13th, 2019.
Who Is Eligible?
This program would be open to anyone who has been out of the workforce for two or more years and are ready to return. This includes:
Parents returning to workforce
Long term caregivers for sick or elderly family who are returning to work
Long term unemployed
Returnship - Customer Experience
We are looking for someone who has a passion for helping people, and truly has a can-do attitude. We are offering a career with a recognized leader in the world of global news and business information. This is an opportunity to be a part of a multinational organization that focuses on its people. Dow Jones is searching for candidates who want to work within our Global Customer Service team to learn and grow from this position.
Provide high-level telephone and e-support for the Dow Jones Consumer products, including The WSJ, Barron’s and Marketwatch, answering global customer queries concerning billing/account administration, content, product navigation, and delivery
Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach
Strong ability to multi-task, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service
Ensure all relevant procedures are followed from beginning to resolution
Must ensure all key performance indicators are met
Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge
Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly
Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner
Sound judgement and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs and find solutions
Ability to maintain a positive attitude in an often busy and intense environment
Strong aptitude and desire to learn new technical systems and applications
Proficiency with Microsoft Office and web browsing
Attention to detail and the ability to prioritize and meet deadlines
Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
Positive outlook on change and flexible approach to team-based work environment and structure
Desire to grow with the company
Previous Customer Service experience preferred
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: CUSTOMER EXPERIENCE
Job Category: Office Administration Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 17447