Dow Jones Customer Service Associate in PRINCETON, New Jersey

Job Description:

Under general supervision, the Customer Service Associate provides telephone and e-support for the Dow Jones suite of products and services by assisting our global customers, both internal and external. Types of queries may include product navigation, content, account administration, billing, new orders, or basic technical support. At times, conducting outbound surveys may be required. Attention should also be devoted to acquisition and retention – identifying opportunities to up-sell and cross-sell, and ensuring we go above and beyond whenever possible to maintain close client relationships.

The Customer Service Associate must act as the single point of contact for customer issues, logging all queries accurately and tracking progress on outstanding incidents to ensure customers get timely updates and resolution. A working knowledge of major computer operating systems, Microsoft Office, and the Internet is also required.

Dow Jones , Making Careers Newsworthy


Job Category: Customer Service Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

If you require assistance in completing the online application, please contact the Talent Management team for Application Help at