We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.
Examine the world and bring it to others.
Under general supervision, the Customer Service Associate provides telephone and e-support for the Dow Jones suite of products and services by assisting our global customers, both internal and external. Types of queries may include product navigation, content, account administration, billing, new orders, or basic technical support. At times, conducting outbound surveys may be required. Attention should also be devoted to acquisition and retention – identifying opportunities to up-sell and cross-sell, and ensuring we go above and beyond whenever possible to maintain close client relationships.
Dow Jones , Making Careers Newsworthy
Business Area: CUSTOMER EXPERIENCE
Job Category: Customer Service Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you require assistance in completing the online application, please contact the Talent Management team for Application Help at TalentResourceTeam@dowjones.com