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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

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Job Information

Dow Jones Customer Service Associate - Consumer in PRINCETON, New Jersey

By selecting “Apply” above, you indicate you have read and acknowledge the Dow Jones Applicant Privacy Notice and Dow Jones Cookie Policy , including data transfers as described in the Policy.

Job Description:

Key Responsibilities:

  • Provide high-level telephone and e-support for the Dow Jones Consumer products, including The WSJ, Barron’s and Marketwatch, answering global customer queries concerning billing/account administration, content, product navigation, and delivery

  • Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach

  • Strong ability to multi-task, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service

  • Ensure all relevant procedures are followed from beginning to resolution

  • Must ensure all key performance indicators are met

  • Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge

  • Work with other Dow Jones departments to ensure escalated issues are handled efficiently and correctly

Requirements:

  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone

  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner

  • Sound judgement and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

  • Ability to maintain a positive attitude in an often busy and intense environment

  • Strong aptitude and desire to learn new technical systems and applications

  • Proficiency with Microsoft Office and web browsing

  • Attention to detail and the ability to prioritize and meet deadlines

  • Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required

  • Positive outlook on change and flexible approach to team-based work environment and structure

  • Desire to grow with the company

  • Previous Customer Service experience preferred

  • College degree preferred

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: Customer Service/Support Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 20517

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