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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones Client Engagement Specialist in PARIS, France

Job Description:

The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. As the Client Engagement Specialist, you will be responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end, you will need to liaise with DJ internal teams to ensure clients’ business needs are being met consistently to support the renewal. Ultimately you will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.

You Will:

  • Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan

  • Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround

  • Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports

  • Oversee the overall renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

  • Support new sales into existing accounts to ensure maximum customer ROI with DJ

  • Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.

  • Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

  • Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

  • Maintain accurate and appropriate client records within the Company’s systems.

You Have:

  • Proven success in customer engagement or sales

  • Exceptional written and verbal communication skills both in French and English (additional European languages strongly desired)

  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

  • Excellent project management and organizational skills with a keen attention to detail

  • Software maintenance experience would be a plus

  • Proficient in Microsoft Office suite & Google Drive

  • Bachelor’s degree preferred

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: PIB - SALES

Job Category: Sales Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 22166

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