Dow Jones UX Researcher, Dow Jones Media Group in NEW YORK, New York

Job Description:

UX Researcher

The Dow Jones Media Group is looking for a UX Researcher to join the DJMG UX & Digital Design team.

Who We Are

Dow Jones Media Group is a dynamic portfolio of consumer facing brands in financial advice, news, luxury real estate, and lifestyle. The portfolio is comprised of Barron’s, Barron’s Penta, Barron’s Next, MarketWatch, FN London, Mansion Global, and Moneyish.

As a UX Researcher, you too will be a voice and advocate, empathizing with and thoroughly understanding goals, desires and preferences of target users. You’ll use this knowledge to inform research methodology and documentation of DJMG websites, apps, tools, newsletters and off platform experiences.

You will collaborate with and work alongside product managers, engineers, editors, interactive graphics and business stakeholders. Ultimately, you will be helping shape the future of how we deliver news and analysis to our customers.

Responsibilities and what you’ll do

  • Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, diary studies, surveys, user/usability testing (remote and in-person), and any other methods you find impactful

  • Review, analyze, and communicate qualitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users

  • Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization

  • Work closely with Product, Editorial, Engineering, and Design to inform the end-to-end user experience and accessibility

  • Maintain best practices for UX research disciplines at DJMG

  • Advocate for users in a fast-paced, corporate climate, supporting a shared understanding of the user-centric intersection between design, editorial, the business, and engineering

  • Be an ambassador for UX, promoting the role UX plays in helping deliver world class digital products internally and externally

  • Look beyond News and Media sectors, monitoring all relevant technology and design trends

Required Skills & Experience

  • 3+ years of experience with Product organizations, conducting qualitative research studies, including usability/user testing, surveys, and user interviews

  • Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience

  • Solid grasp of latest Web and App user experience best practices

  • Experience with user-centered design principles

  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization

  • Proven experience working with key company stakeholders, with the ability to educate teams about user research

  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed

  • Meticulous eye for detail

  • Strong listening, analytical, and organizational skills

  • Excellent written and verbal communication and presentation skills

  • Enthusiasm for a team-oriented and collaborative environment

Bonus points

  • Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field

  • Design thinking methods and brainstorm facilitation

  • Visual communication, information design, and wireframing skills

  • A sense of humor!

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put “Reasonable Accommodation" in the subject line.

Business Area: TECHNOLOGY - PROD & ENG

Job Category: Design Technology Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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