Job Description:Member Relationship Manager
Who we are and what we do?
The newly developed Professional Membership team is responsible for recruiting and retaining members of the world’s foremost influential business membership. We equip ambitious professionals with the essential intelligence and tools they need to better lead their industries, grow their businesses and advance their careers. We provide a highly specialized service that builds on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community.
Reporting to the Executive Director of Sales, this position will be responsible for managing the relationships and retention of the Executive Membership propositions. The role holder will engage, build and maintain relationships with our C-Suite members, leaders of large multinationals companies, and also with their offices (Chief of Staff, EA, Head of Communications). Providing a high-touch service, the role holder will be pivotal to the future growth of the Executive Membership business through maximizing the member retention and a key contributor to the growth WSJ Digital subscriptions.
Onboarding – the MRM will schedule time with members (and their offices) to successfully onboard each members, ensuring that they have received and understand their welcome pack, activation instructions for wsj.com and that they have been able to successfully access their Membership Portal to RSVP for events. The opportunity should be taken review the event schedule with members (and their offices) to get in their diary for the year ahead and to better understand their objectives for becoming a member so that their experience can be tailored accordingly.
Engagement – working closely with the Membership team to identify current levels of engagement, the MRM will schedule regular check-ins with members to ensure that they are realizing the full value of their membership. Including a diary/schedule review to secure members for forthcoming events (being able to sell the value of each event to the member) and to ensure that the member company is realizing the value from their WSJ Digital subscription allocation. The MRM will also be onsite at key events to network and further deepen relationships with members.
Feedback – each touchpoint with members should be used, where appropriate, to probe and capture feedback on their experience of the memberships. All feedback should systematically captured and fed back to wider Professional team to continually evolve the proposition to meet members needs.
Retention – the MRM is ultimately responsible for the renewal of each executive membership and is expected to build their retention pipeline through successful outbound calls and email communications to existing members. The MRM will leverage the relationships built throughout the year with members and their offices to maximize response. Where an account is not renewed, the MRM is responsible for understanding the reason for lapse and will also lead the charge to resuscitate the member at a later date.
Referrals and cross-selling to new business sales team
Additionally, the MRM will build consensus among external and internal groups to promote Executive Memberships and Events and actively participate in special projects where needed.
1-3+ years sales experience. Experience selling to C-Suite conferences/events space, preferred.
College degree (or equivalent), preferably in marketing, communications, or a business discipline.
Excellent verbal and written communication skills, including proven presentation skills and the ability to speak effectively with all levels of management.
Excellent time management and organizational skills required, with the ability to prioritize tasks and meet deadlines.
Excellent interpersonal and collaboration skills. Understands how to work with different people and different working styles across the organization and inside member companies.
Positive, energetic and dynamic self-starter.
Ability to convey and work with a sense of urgency.
Resourceful style; willingness to take initiative, manage multiple tasks and projects at a time.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Sales Group
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
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Req ID: 17736