We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.
Examine the world and bring it to others.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile, and live events.
Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world's largest news gathering operations globally. Our leading publications and products include the flagship Wall Street Journal, America's largest newspaper by paid circulation; Factiva, Barron's, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
ABOUT THE ROLE
The Wall Street Journal Leadership Institute is designed to help business leaders master a world of accelerating change. To succeed, they need not only good information — which the Wall Street Journal and Dow Jones have traditionally provided them — but also a means for continuously honing their abilities to manage their people through a daunting array of challenges — whether from disruptive new technologies, an evolving geopolitical landscape, a changing energy paradigm, rising stakeholder demands, or shifting workplace norms. The Leadership Institute consists of executive peer communities, a variety of content and experiences for members, and unique access to data only available within Dow Jones.
We are looking for a highly organized Membership Associate to join our team. In this role, you will serve as the epicenter of the workstreams related to all executive memberships, playing a crucial role in streamlining membership operations, updating member information systems, and project managing for internal stakeholders.
You Will:
Membership Administration:
Member onboarding and registration: Process new member applications, ensure accurate data entry into membership systems, and coordinate welcome materials.
Maintain membership records: Regularly update and maintain accurate member information, including contact details, membership status, renewals, and special requests.
Membership renewals and cancellations: Handle cancellations and assist in the reactivation of expired memberships when necessary.
Operations Support:
Information Systems Management:
Maintain membership database: Ensure membership records are accurately entered and up-to-date in the organization's membership database or CRM system (e.g., Salesforce, HubSpot, etc.).
Data entry and updates: Perform regular data clean-ups and updates to ensure the integrity of membership data and prevent errors in member communication.
Troubleshoot membership system issues: Work with the IT or support team to resolve any issues related to the membership platform, ensuring smooth operations for staff and members alike.
You Have:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent experience) preferred
0-2 years of experience in membership coordination, customer service, or administrative support, preferably in a membership-driven organization.
Experience in membership management systems (e.g., CRM systems, Salesforce, HubSpot, or similar platforms).
Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
Attention to detail with an emphasis on maintaining accurate records and ensuring data integrity.
Excellent communication skills, both verbal and written, with the ability to interact professionally with members, staff, and other stakeholders.
Basic financial understanding for handling membership transactions, renewals, and billing-related tasks.
Problem-solving skills: Ability to think critically and resolve issues independently or escalate when necessary.
Tech-savvy: Comfort with software tools, data entry, and troubleshooting membership-related systems.
Team player: Willingness to collaborate with sales, marketing, and operations teams to ensure smooth membership processes.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Leadership Institute
Job Category: Sales
Union Status:
Union role
Pay Range: 45,000.00 - 60,000.00
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 46406
