Manager, Membership Operations - WSJ Professional Membership
Who we are and what we do:
The WSJ Professional Membership team is responsible for recruiting and retaining members of the world’s foremost influential business membership. We equip ambitious professionals with the essential intelligence and tools they need to better lead their industries, grow their businesses and advance their careers. We provide a highly specialized service that builds on the power of our journalism, the insight of our analysis, the ambition of our audience and the continuity of community.
The Manager, Membership Operations will be responsible for achieving operational excellence within the WSJ Professional Membership unit, working closely with all WSJ Professional Membership team members and key DJ matrix teams to help ensure that our ambitious membership team is set up for success through best-in-class tools, processes, and systems. S/he will work closely with the DJ Engineering & IT teams to improve technology, analytics and efficiency across the group.
Support the Sr. Ops Manager by leading system implementations, migrations and enhancements for the C-Suite and Professional audiences;
Be able to evaluate the state of the current processes, systems and KPIs, and subsequently identify and prioritize a roadmap of process improvements for the WSJ Professional leadership team;
Work with the rest of the business to implement improvements, acting as the project management lead for the business and ensuring that timelines are adhered to.
Operational point of contact for key business systems and platforms inclusive Cvent, Bizzabo, Splash, Eloqua & Salesforce;
Own training documentation and in-person educational sessions ensuring the team is well versed and comfortable.
System process improvements, including reporting, dashboards and day-to-day practices.
Support for marketing and sales teams with CVENT and other event management systems.
Work with Dow Jones IT & Engineering teams for any WSJ Professional product improvements.
Point of contact for day to day issues and troubleshooting.
Stay up to date on the latest product updates and releases as well as the best ways to use these technologies.
Maintain and create CVENT account licenses
Establish reporting templates and auto generate reports, when possible to ensure that all projects are measurable and baselined. Provide transparency to key stakeholders on progress through regular provision of status reports/KPIs and ensure products and services are delivered on schedule.
Take the initiative to identify and solve complex business problems, owning the project from the ground up.
Redefine business practices across the team to improve workflows, collaboration and efficiency as the business scales.
Work closely with the Customer Experience team team to ensure that WSJ Professional journeys are documented and that journeys are optimized to facilitate improved performance.
Qualifications / Requirements:
3-5 years of CRM, marketing automation and event management systems experience, marketing and project management experience a plus
Understands how to use automation to improve productivity and optimization
Proven ability to multi-task and adhere to tight deadlines in a fast paced, collaborative environment
Proven ability to work with multiple stakeholders across the business
Detailed oriented, with excellent written and oral communications skills
Ability to simplify and create focus amongst a complex organization and team
Strong leadership, diplomatic and problem solving skills
Must be entrepreneurial and self-starter with the ability to fully own and drive projects forward.
Ability to think strategically and execute methodically
Strong proficiency with Google Product Suite and MS Office Suite, including Excel.
Bachelor’s Degree in appropriate field of study
Position Reports To: Sr Manager, Operations
Location: New York
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 22618