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Dow Jones Executive Director, Account Management in NEW YORK, New York

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Job Description:

The Account Management Team is the center of excellence for post-sale custom programs within The Trust content studio. The Trust produces custom campaigns with intelligence and integrity for Wall Street Journal | Barron’s Group. The Account Management team is dedicated to white-glove client service on custom content above and beyond standard media buys.

The Head of Account Management will report directly to the General Manager of The Trust.

What We’re Looking For

The ideal candidate is articulate, highly organized, customer service focused, a great communicator, problem-solver and a highly effective manager of people and programs. The Account Management Team is responsible for all elements of a client's content program and partner with other teams within The Trust to make campaigns achieve superior results. Experience managing a team of account/project managers and interacting with heads of other functions within the content studio is vital to this role, as is an understanding of digital media, advertising and promotional products, ad performance and optimization, social media, and digital technologies.


  • Manage and lead a team of Account Directors, Account Managers and Account Coordinators

  • Collaborate with Client Partners to set strategic direction, drive renewal and revenue growth for each account.

  • Set expectations, develop best practices, processes and standards to which the Account Management team is held accountable

  • Establish best practices for first-to-market executions and/or program learnings

  • Lead, mentor and support the team to provide vision, purpose, direction and motivation

  • Assign resources/projects and mobilize team to execute

  • Strategically guide both the client and the custom team to ensure successful relationships

  • Troubleshoot, solve problems, and escalate issues to leadership as needed

  • Act as senior-level client contact, when necessary, ultimately responsible for the performance and success of the account

  • Oversee client budgets and ensure SOW/IO documentation is signed in advance of spending on the program and filed appropriately

  • As team leader, understand status across all programs both ongoing and in pre-sale

  • Bring together all departments/channels and respective staff for smooth operations of the account

  • Performance/Insights: Partner to provide analysis of media performance and content effectiveness and/or ROI

  • Partner with other teams to develop new methods of on-site and off-site content distribution and amplification

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put “Reasonable Accommodation" in the subject line.

Business Area: MEDIA SALES

Job Category: Marketing Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 21425