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Dow Jones

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Job Information

Dow Jones Director, Crisis Communication in NEW YORK, New York

Job Description:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.

Reporting to the VP External Communications/B2C, the Director, Crisis Communications, will advance crisis preparedness and lead communications on a broad range of issues including geopolitical issues impacting Dow Jones journalists and other employees, service disruptions, introduction of regulation. The successful candidate will also work proactively to enhance the company’s reputation by managing corporate news surrounding mergers, acquisitions and strategic partnerships. The director will act as a center of excellence for change and crisis management strategies, serving as an advisor to Communication Business Partners and leadership team, and execute on those strategies in partnership with the Corporate Communications team.

This role will be responsible for identifying and tracking potential threats to the organization, assisting with the development protocols and processes to mitigate those threats, and partnering with others in the organization on response efforts.


  • Develop framework and lead development of protocols, processes, and tools for rapid crisis management and change management communications

  • Engage Communication Business Partners and senior stakeholders to anticipate risks, scenario plan, ensure alignment and enable stakeholder/partner outreach, awareness, understanding, buy-in and support

  • Write crisis communications / messaging, ensuring clarity, quality, and consistency in alignment with Dow Jones’s interests and priorities

  • Advise stakeholders on change management communications best practices, providing hands-on project and communications support where needed (e.g. acquisition, integration, re-orgs, etc.)

Skills and Experience

  • 10+ years crisis communications experience

  • Deep reputational risk and crisis management background, preferable in a corporate environment

  • Communications strategy and planning

  • Storytelling and messaging background

  • Change communications skills

  • Traditional + digital media knowledge

  • Experience building comprehensive comms strategies

  • Advising senior stakeholders on comms needs

  • Managing external/internal channels

  • Advising senior stakeholders on strategic approaches to crisis and risk

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at Please put “Reasonable Accommodation" in the subject line.


Job Category: Communications/PR Group

Req ID: 31711