Customer Solutions Engineer
Professional Information Business
For more than 130 years, Dow Jones has been finding new ways to bring information to the world’s top business entities. Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron’s, MarketWatch, Financial News, and our text mining and analytics platform Factiva Analytics.
Factiva Analytics enables customers and partners to integrate with Dow Jones’ world-class professional information and patented taxonomy, allowing them to interact with it in new and innovative ways which include building their own custom solutions.
At Dow Jones we live at the intersection of advanced data capabilities, award-winning journalism and innovative technology to deliver news, tools and financial insight to move markets, inform critical decisions and power top companies and careers.
Our Customer Solutions Engineers (CSE) are critical technical partners for our customers and sales teams. The CSE will drive the technical integration for Dow Jones’ prospects, customers and partners, who range from cutting-edge startups and incubators to the world’s most respected corporations.
In addition to working with customers, the CSE team defines best practices and architecture patterns relevant to customers' needs and incorporates trending technologies and techniques into the proposed solutions.
Work with Sales, their prospects and customers looking to understand and exploit integration possibilities with Dow Jones data and services. Design solutions and implementation guidance
Determine technical and business requirements from customers and propose technical solutions in a professional manner and to agreed timeframes
Demonstrate solutions that meet the customers’ business requirements and address any technical and product questions during the sales cycle.
Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts
Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer’s internal approvals processes
Provide feedback to Dow Jones Product and Technology teams on emerging requirements and themes and customer technology trends.
Contribute to the team’s portfolio of best practices and processes.
Stay aware of emerging technologies and techniques that can be beneficial to the role and team.
Skills & Experience
Professionalism and a customer-first approach
More than 5 years’ prior work in a customer-facing customer engineering role
Software development experience using Agile development practices.
Intermediate knowledge of SQL, Python and NodeJS languages.
Demonstrated experience building and leading technical product demonstrations that include APIs.
Business acumen and strategic problem-solving skills to assist with customer requirements
Experience responding to functional and technical elements of RFIs/RFPs
Degree in Computer Science or a related field
Experience working with Google Cloud Platform (GCP), particularly BigQuery
Strong coding skills in any modern programming language.
Experience working with Cloud services for data ingestion, processing and storage.
Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
Experience and familiarity with our products and lines of business including Factiva, Risk & Compliance, Newswires, etc.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PRINT & ENT SVCS - PRINT SERVICES
Job Category: IT Development Group
Non-Union / No clear and likely Internal Candidate (Employee Only) has been identified
Req ID: 33667