As the Principal Research Analyst you will build relationships between our customers in Coal, Metals and Mining.
The concept is to “check in with customers” on a regular basis to understand how they are using the product and assist with questions they may have. You will manage any questions and direct them to the reporter or analyst in the group.
OPIS, a Dow Jones company, is one of the world's most comprehensive sources for petroleum pricing and news information. OPIS provides real-time and historical spot, wholesale/rack and retail fuel prices for the refined products, renewable fuels, and natural gas and gas liquids (LPG) industries. At its core, OPIS uses a set of complex IT systems and tools, handling huge amounts of data in a reliable way, and providing customers with business applications to use this data as efficient as possible.
Contact customers on a rolling basis and report back on satisfaction with product – Content issues and areas for improvement. Problems should be addressed in the most expedient way possible. The idea here is to be constructive and supportive. Directing clients to the information they need on Connect. If there are technical issues, contact Customer Care.
Information gathering – Provide news/events from customers to pass along to team members and vice-versa. Market news should be sent to appropriate reporter. Critical clients are the front-line news. It is this personal contact that defines this service.
Sales opportunities – upselling ideas. If a customer expresses an area for other Dow Jones products, direct leads to appropriate sale representatives.
Creative developer – oftentimes in this role, there may be ideas for new content or a marketing plan. This is very much encouraged.
Client calls should be logged in Salesforce and call reporting can reside on a shared drive or emailed to manager on a designated day.
Provide scheduling assistance with team members – central calendar and keeping commitments in order.
Client visits (“road show”) schedules - includes meeting schedules for Dow Jones employees when they travel to conferences.
Company events coordination – such as specific CMM sponsorship or participation in conferences. Can work with Dow Jones events staff if needed.
If you are currently employed by Dow Jones, please apply internally via the Workday internal careers site.
Closing date - 19 October 2022
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: OPIS
Job Category: Data/Content Group
Req ID: 30953