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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

Job Information

Dow Jones Customer Solutions Engineer in LONDON, United Kingdom

Job Description:About us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role

Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch, Risk and Compliance, Financial News, VentureSource and our recently launched Data News and Analytics platform.

The DNA platform enables customers and partners to integrate with Dow Jones’ world class professional information and patented taxonomy, allowing them to work with it in new and innovative ways which includes building their own custom solutions.

At Dow Jones we live at the intersection of advanced data capabilities, award-winning journalism and technology to deliver news, tools and financial insight to move markets, inform important decisions and power top companies and careers.

Reporting to the General Manager, DNA Platform & Technology Partnerships our Customer Solutions Engineers are critical technical partners for our sales teams and clients. The CSE will drive integration opportunities for Dow Jones’ clients and partners who range from cutting edge startups and incubators to the world’s most respected corporations.

In addition to working with customers, the CSE team will have access to the cloud based DNA platform and tools for identifying innovative solutions to business problems. Their solutions will take many forms, from prototypes and demos to education.

You Will:

  • Work with Sales and their prospects/clients looking to understand and exploit integration possibilities with Dow Jones solutions. Developing solution design and implementation documentation

  • Advise and mentor prospective clients on their development of integration with Dow Jones platforms including building and managing proof of concepts

  • Share best practices, model designs etc. with prospects/clients for both technical development and successful negotiation of client’s internal approvals processes

  • Provide feedback to Dow Jones Product and Technology teams on new requirements and client technology trends, lessons learned from pilot engagement approach

  • Build portfolio of successful examples/references

  • Technical account management of client post-sale, to facilitate adoption of Dow Jones technology within our client organisation

You Have:

  • More than 5 years’ prior work in a customer-facing customer engineering role

  • Software development experience using Agile development practices

  • Demonstrated experience building and leading technical product demonstrations that include APIs, XML feeds, and configurable widgets

  • Help with client requirements

  • Experience responding to functional and technical elements of RFIs/RFPs

  • Experience and experience with Big Data and data analytics including contemporary tools and languages

  • Degree in Computer Science or a related field

  • Lead with a client first approach

  • Coding skills in multiple programming languages, ideally at least one contemporary mobile development language or framework

  • Experience working with Google BigQuery is not essential

Our Benefits:

  • Comprehensive Healthcare Plans covering family members

  • Lunch allowance

  • Felxible work subsidy

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Medical, Dental and Vision Insurance Plans

  • Education Benefits

  • Paid Maternity and Paternity Leave

  • Family Care Benefits

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line.


Job Category: Software Product Engineering

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 37155