This is a full time supervisory position located at our London Office responsible for collections in the EMEA region. The successful candidate will have a proven track record of strong leadership, effective communication and success within Collections. Among the numerous responsibilities we are looking for leader who is hands on. Bilingual or multilingual skills are preferred as this position covers a wide array of countries. Position will directly report to Sr Manager, located in Princeton NJ, USA.
Roles and Responsibilities
Leads a team of 4-6 on day to day operational and tactical issues
Handles all direct reports scheduling, attendance, and time off requests to guarantee proper coverage is maintained
Meets defined department and individual goals along with weekly and monthly reporting deadlines.
Approve refund, write off and other accounting entries up to assigned authority level.
Assist and train staff with the timely resolution of complex issues
Works closely with dispute team and other internal GFO teams, as well as sales and sales operations to achieve goals, resolve issues and meet customer needs
Regular phone and email contact with assigned customers to build customer relationship and to ensure timely payment of invoices, as needed
Build strong and lasting relationships with sales and sales operations team members
Communicate with the sales department on past due accounts at specified intervals, mainly with our dunning and suspension policy
Understand compliance implications, and when to escalate/obtain guidance
Ability to review credit and risk reports and assist in decision making, and knowing when to escalate
Be the point of contact for escalation internally and as needed externally
Assist in ensuring team members are performing to achieve assigned goals
Coach and mentor staff in a professional manner to foster and promote teamwork
responsible to write and administer mid-year and year-end formal performance reviews, as well as intermittent coaching and guidance
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, and specific Accounts Receivable goals and objectives
Establish and maintain effective and cooperative working relationships with internal customers within and outside of the department and company
Support management on implementing new processes, improvements and systems. Handle special projects and other activities as assigned
Proven track record of successful team leadership
Ability to execute strong judgment decisions with information on hand, and know when to escalate
Collections experience in a global organization
Previous experience working with stakeholders across the organization
Strong interpersonal skills and a team player
Pervious credit control experience preferred
Superior customer service skills
Proven ability to perform successfully in a fast-paced, high volume, changing office environment
Ability to work independently, prioritize tasks, manage multiple priorities and tight deadlines
Excellent communication skills; verbal and written as well as excellent phone etiquette
Excellent organizational and time management skills
History of proactive problem solving and proven results
SAP, Billing and AR experience a plus
Proficiency in Microsoft Office products with emphasis on Excel
Previous experience with Salesforce preferred
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: FINANCE
Job Category: Finance Group
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Req ID: 16631