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Client Specialist, Direct Sales
Our Professional Information Business Sales team is seeking a Client Specialist to join our Direct Sales team. Partnering closely with Account Managers and Sales Executives, the Client Specialist assists in demonstrating the value of Dow Jones products to prospective clients. The Client Specialist also ensures existing clients are maximizing the value of their investment in our products through effective and efficient use of our products in solving their business needs.
Function as the point person responsible for product trials, liaising with team members to initiate, complete and track product trials with prospective clients.
Actively participate in product implementation to ensure a timely, smooth and positive experience.
Proactively contact all users within a defined set of accounts to ensure all are trained in relevant product sets driving usage and improving retention.
Manage a defined set of pooled accounts, both reactionary and proactively, to ensure proper coverage and revenue attainment.
Cultivate strong business relationship with end users to best understand their needs; building customer loyalty and minimizing the risk of cancellation.
Prepare and deliver instructor-led or web-based training on DJ products to drive usage, highlighting the most relevant features and benefits so clients realize return on investment.
Communicate with end users primarily via phone, email and web-conferencing technology.
Skills & Experience:
Strong time management skills , with an ability to develop and implement effective systems for managing administrative tasks and tracking progress against appropriate activity goals
Strong results orientation, initiative and self-motivation with the commitment and drive to contribute toward the achievement of a new business goal in a demanding and competitive business environment.
Ability to prioritize tasks and customers , to ensure time is maximized for revenue generating and retention activities and the most important customers receive an excellent level of service.
Excellent communication skills (listening, questioning, written and verbal) to ensure the Dow Jones value position is clearly articulated to prospects, a persuasive business case is presented and a professional image always conveyed.
Exceptional interpersonal skills in face-to-face meetings to ensure smooth progression of opportunities through the sales cycle. This is a key requirement since larger deals are likely to involve multiple stakeholders (individuals and departments) from all levels of the business
Good level of business awareness to help build credibility with the client, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in the appropriate business context.
Dow Jones product knowledge (Factiva, Risk & Compliance, Newswires).
Technical proficiency (web-conferencing, training software, Salesforce.com at http://salesforce.com/ ).
Sense of urgency to client or prospect.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: CORP SALES
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you require assistance in completing the online application, please contact the Talent Management team for Application Help at TalentResourceTeam@dowjones.com