Who is my manager?
VP Operations and Delivery
What are my accountabilities?
Responsibility for providing operation support to the Global Commercial Partnership team who are based in HK, Tokyo and London.
Support Partners Onboarding from Customer Journey definition and implementation to ensure post sale processes are in place.
Lead Conversations with Clients and recommend to Clients most applicable customer journey. Work closely with Technology teams to deliver on said journey
Support VP of Sales Operations to deliver against PLS (Partnership Platform) to support Clients on subscription deployment
Oversee Auditing Process for content distribution with partners. Deliver on existing process to ensure partners are using content within contractual obligations, escalate when necessary. Support VP of Ops in delivery on WSJ ethic guidelines
Manage Salesforce Administration working with sales and SF administration functions in the US to ensure we are best leveraging the tool
Oversee Reporting processes to ensure we are communicating effectively and compliantly with PWC and financial teams
Work closely with the Customer Engine team to ensure reporting needs for the Commercial Partnerships team are being met
Working with the current processes in place within the teams and reviewing ways of improving them. Be Proactive with VP Ops and Delivery and Sales Director to identify improvements to ways of working
What do you need from me?
Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented
Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal
Attention to detail with the ability to multitask and prioritise tasks accordingly
Intermediate / Advanced Microsoft office working knowledge
Knowledge of CRM system would be advantageous preferably Salesforce
Ability to be able to build relationships both internally and externally
Self-motivated , trustworthy and builds confidence
Knowledge and interest in the financial markets desirable
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: WSJ MEMBERSHIP GROUP
Job Category: Marketing Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 20972