Reporting to the General Manager, DNA Platform & Technology Partnerships our Customer Solutions Engineers are critical technical partners for our sales teams and clients. The CSE will drive integration opportunities for Dow Jones’ clients and partners who range from cutting edge startups and incubators to the world’s most respected corporations.
In addition to working with customers, the CSE team will have access to the cloud based DNA platform and tools for identifying innovative solutions to business problems. Their solutions will take many forms, from prototypes and demos to education.
Work with Sales and their prospects/clients looking to understand and exploit integration possibilities with Dow Jones solutions. Developing solution design and implementation documentation
Advise and mentor prospective clients on their development of integration with Dow Jones platforms including building and managing proof of concepts
Share best practices, model designs etc. with prospects/clients for both technical development and successful negotiation of client’s internal approvals processes
Provide feedback to Dow Jones Product and Technology teams on new requirements and client technology trends, lessons learned from pilot engagement approach
Build portfolio of successful examples/references
Technical account management of client post-sale, to facilitate adoption of Dow Jones technology within our client organisation
More than 5 years’ prior work in a customer-facing customer engineering role
Software development experience using Agile development practices
Demonstrated experience building and leading technical product demonstrations that include APIs, XML feeds, and configurable widgets
Help with client requirements
Experience responding to functional and technical elements of RFIs/RFPs
Experience and experience with Big Data and data analytics including contemporary tools and languages
Degree in Computer Science or a related field
Lead with a client first approach
Coding skills in multiple programming languages, ideally at least one contemporary mobile development language or framework
Experience working with Google BigQuery is not essential
Flexible Working (3 days per week in office)
Comprehensive Medical, Dental and Vision Insurance Plans
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Employee Referral Program
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at email@example.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: PIB - RISK & COMPLIANCE
Job Category: Software Product Engineering
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 38901