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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

reach out to us at <a href="mailto:TalentResourceTeam@dowjones.com" target="_blank">TalentResourceTeam@dowjones.com </a>. Please put “Reason

Job Information

Dow Jones Sales Support Coordinator in KUALA LUMPUR, Malaysia

Job Description:

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed.

About Unit:

Oil Price Information Service (OPIS), a Dow Jones Company, provides price transparency across the global supply chain so that all stakeholders can buy and sell oil and energy commodities with confidence. We do this by providing transparent pricing, real-time news, powerful analytics and software and educational and networking events. We also provide a range of free resources and maintain an active blog.

Role & Responsibilities

  • Responsibility for providing administrative support to the Global Sales Team.

  • Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contracts, payment details, etc.)

  • Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up.

  • When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements).

  • Working with the current processes in place within the teams and reviewing ways of improving them

  • Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner.

Knowledge and Experience

  • Fluency in English required (and other languages based on region)

  • Ability to handle a busy workload in a calm and professional manner being proactive/solution oriented

  • Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal

  • Attention to detail with the ability to multitask and prioritize tasks accordingly

  • Knowledge of NetSuite system would be advantageous

  • Ability to be able to build relationships both internally and externally

  • Self-motivated, trustworthy and builds confidence

  • Knowledge and interest in energy commodity markets

  • 5+ years of experience in sales admin, sales support, customer service, or similar function

  • Please submit your resume in English.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Sales Ops/Planning/Support Group

Union Status:

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 31125

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