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Job Information

Dow Jones Data Transformation Analyst I/Customer Support Associate (U.S. Shift) in Kuala Lumpur, Malaysia

Job Description:

Job Description

Your role

Are you an analytical thinker with a high level of attention to detail? Do you enjoy problem solving, data research, and helping customers with complex business solutions?

We’re looking for a Data Transformation Analyst/Customer Support Associate within the OPIS Retail Fuels Division. In this hybrid role, you will:

  • Maintain the data quality for retail fuels pricing, station, and amenities data across North America and Australia, eventually expanding globally.

  • Run quality control processes to correct or eliminate incorrect or invalid data points according to OPIS methodology.

  • Assist the retail business development and product development teams in data reliability goals.

  • Provide sales support by creating historical data files, setting prospective clients up on trials of our services, and answering questions regarding data methodology and data quality.

  • Continue the OPIS legacy of providing the highest-quality customer support in the industry.

Your team

We’re OPIS, a Dow Jones company. In this role, you will be joining the OPIS Retail Data Quality Team primarily located in the United States, with remote workers globally. This team of 10 direct colleagues and many secondary colleagues is part of a high-growth division that manages the quality of retail fuel pricing and station data. OPIS Retail team members work with fuel retailers and convenience store operators to provide data and analytics that help them optimize their business operations and run more profitably and efficiently.

You’ll also work with other industries that utilize OPIS data, such as connected cars and mobile app/web clients who display OPIS real-time retail fuel prices and station information directly to consumers. And in a world where the reliance on fossil fuels is slowly diminishing as we look for cleaner and more sustainable energy options, OPIS is diversifying and future-proofing our business by expanding into clean energy, alternative fuels, and data and analytics for electric vehicles, while still providing world class data and products for the energy that moves us today.

Your expertise

You have

  • A bachelor’s degree. Business, Data Analytics, and Mathematics degrees are a strong fit for this role.

  • 1-2 years of prior experience with data management and/or customer service.

  • Fluency in English, both written and oral, with other language skills desirable based on our global customer base.

  • Knowledge in data visualization/analytics tools such as Power BI or Tableu and a fluency in all MS Office applications, with advanced Excel expertise a priority. Proficiency in SQL Server Management Studio, R, or Python is a plus, but not required.

Working Hours

10:30pm – 7:30am Malaysia Time (MYT) – U.S. Shift

APAC Benefits

  • Comprehensive Insurance & Retirement plans

  • Paid Time Off and Leaves

  • Education Benefits

  • Family Care Benefits

  • Career Growth Programs

  • Access to Dow Jones Products

  • Employee Referral Program

  • Employee Well-being Support & Fitness Programs

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: OPIS

Job Category: Quality Management

Union Status:

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Req ID: 38313