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Job Information

Dow Jones Client Services/Customer Support Analyst in KUALA LUMPUR, Malaysia

Job Description:

Your role

Are you a process-oriented thinker with a high level of attention to detail? Do you enjoy applying your knowledge of practices and procedures to help customers with complex business solutions?

We’re looking for a Client Services/Customer Support Associate within the OPIS (Oil Price Information Service Division to:

  • Identify, track and respond to client requests and feedback via the task management system.

  • Provide troubleshooting and resolutions with escalation of complex requests to SME.

  • Provide sales support by creating historical data files, auditing accounts, setting prospective clients up on trials of our services, and answering questions regarding data and data quality via phone, email and chat.

  • Collaborate with colleagues on sales, editorial, marketing and IT teams to ensure complete customer satisfaction.

  • Continue the OPIS legacy of providing the highest-quality customer support in the industry.

Your team

The team of 20 direct colleagues and many secondary colleagues manages the relationship and workflow with our clients in the global energy markets. These customers consist of some of the largest companies in the energy industry. Specifically, we support our customers and our internal teams to drive quality and timely customer solutions through the delivery of OPIS pricing data and market commentary that provides pricing transparency across the global supply chain. This support allows our customers to make daily decisions for their business that aid in their continued success.

Your expertise

You have

  • A bachelor’s degree preferred, work experience considered

  • Prior experience with data management and/or customer service.

  • Fluency in English, with other languages desirable based on our global customer base.

  • Fluency in all MS Office applications, with Excel expertise a priority.

You are

  • Strong in English communications skills, both written and oral.

  • Organized with strong problem-solving skills including the ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.

  • A self-motivated individual who can work effectively and collaboratively with all co-workers, while also completing projects independently.

  • Driven by the desire to help others succeed, delivering the highest levels of customer service and professionalism.

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: OPIS

Job Category: Customer Service Group

Req ID: 32147

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