Regular and prompt phone and email contact with assigned customers to build customer relationships and to ensure minimum bad debt risk, this is to be completed by achieving assigned collections and call quality targets
Act in compliance with company goals, policies, and procedures as they pertain to collection activity, our collections strategy and specified Accounts Receivable goals and objectives
Communicate with the Sales Department on past due accounts at specified intervals. Inform sales representatives and management of changes in account status in a timely manner
Meet defined department and individual goals along with assigned month end reporting deadlines and activity metrics
Establish and maintain effective and cooperative working relationships within the department and company (ex. Disputes, AR). Communicate with internal staff regarding customer payments and issues preventing a timely resolution.
Manage customers by remaining polite, tactful, firm and professional and follow up frequently for payment commitments, Provide highquality customer service in a timely manner
Maintain client confidentiality and deliver a consistent and professional level of service at all times
Enter detailed notes and client information in the online collection tool
Research and perform special projects and other activities as needed
Escalate at-risk collection accounts to Management.
Degree holder in Business Administration, Finance, Accounting or related disciplines;
5 years+ high volume APAC collections experience & MNC background preferable
Maintain customer relations and customer service to all customers.
Develop a positive working relationship with customers and our internal sales team.
Fluent in English and Mandarin with good English and Chinese written skills.
Comprehensive Insurance & Retirement plans
Paid Time Off and Leaves
Family Care Benefits
Career Growth Programs
Access to Dow Jones Products
Employee Referral Program
Employee Well-being Support & Fitness Programs
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at email@example.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: FINANCE
Job Category: Finance
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 39740