Client Engagement Specialist
The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You will retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. You will partner with our teams to ensure the clients needs are met to support the renewal. You will develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of your assigned accounts. You will report to the Regional Sales Manager.
Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year
Support new sales into existing accounts to ensure maximum customer Return on investment with DJ
Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.
Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
Must identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
Maintain accurate and appropriate client records within our systems. You will communicate with clients mainly via telephone and email.
Experience in customer engagement or sales
Proficient in German and English
Excellent project management and organizational skills with a keen attention to detail
Proficient in Microsoft Office suite & Google Drive
Bachelor’s degree preferred.
Comprehensive Healthcare Plans
Paid Time Off
Paid Maternity and Paternity Leave
Family Care Benefits
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at email@example.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: PIB - SALES
Job Category: Sales
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
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Req ID: 38036