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Dow Jones System Support Specialist Sr in CHICOPEE, Massachusetts

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Job Description:

System Support Specialist, Senior

Dow Jones & Company Inc., publisher of The Wall Street Journal and Barron's, is seeking a Senior Level

Electro Mechanical Technician to join our Production - Technology Services group based

in Chicopee, MA. This position will perform maintenance and repair of electronic and electromechanical

systems used to print and package the newspaper. This is a non-exempt position and encompasses a

35-hour work week, including nights, holidays and weekends.


Diagnose and execute all necessary electronic, electrical and mechanical repairs or upgrades to

newspaper production and building equipment.

Perform preventative maintenance on equipment that requires electrical and/or mechanical upkeep.

Identify and resolve problems utilizing structured troubleshooting methods, techniques and tools for

systems, electromechanical equipment, software applications and data communications.

Notify management and customers of systems and network troubles.

Provide support for computers, servers, network data communications systems, custom applications and


Assist with Plate Room pre-press operations as needed.


Two-year degree in an electrical/mechanical discipline, or equivalent military training, required.

Experience in a production environment working with electronics and computer applications strongly


Prior practical work experience in the electrical/mechanical field.

Experience reading schematics, operating test equipment and troubleshooting complex systems to

component level are essential.

Prior experience with DC to 480 VAC electrical troubleshooting.

Must be able to work well under pressure and tight deadlines in troubleshooting situations. Problem-

solving skills are essential.

Knowledge and experience with desktop PCs, Servers and/or PLC software.

Excellent communication skills are a must.

Mechanical aptitude a plus.

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Job Category: IT Administration/Support Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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Req ID: 19196