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Dow Jones Staff Assistant I in CHICOPEE, Massachusetts

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Job Description:

This Distribution and Delivery position involves high level understanding of the postal payment process for Wall Street Journal, Barrons, and any supplemental mailings. The position will require calculating advertising percentage by print center, daily entry of postal details for system jobs and weekly payment processing. The position will also require validation of weekly totals and maintenance of our CAPS accts to confirm that the correct amount of money is stored in the account for payments. The position requires close interaction with internal IT department on timing of daily/weekly tasks and collaboration on any troubleshooting. The candidate would also need an understanding of our address cleansing software to make updates to returned mail and notifications from the post office.

Position will also assist in supporting the overall delivery of WSJ/Barron’s to subscribers and provides appropriate customer service follow-up. With minimum supervision, performs specified duties related to the department’s activities.

Among specific duties is the daily monitoring of subscriber priority complaints and the appropriate follow-up to the customer. This involves calling the subscriber to verify the delivery problem has been resolved then updating the system(s) with this information. It can also involve follow-up to the delivery contractor or manager, via a phone call or e-mail, detailing the problem and asking what can be done to resolve it. Data entry of carrier routing is also needed as contractor responses are received.

Delivery and trucking contractor payments are prepared weekly. This involves gathering payment and vendor data, inputting the information into the system and auditing to assure proper data entry. Payment research is often needed to answer contractor questions that may arise.

Another requirement of this position relates to the gathering and reporting of late and missed deliveries on a national level. A strong working knowledge of home delivery is crucial to perform this task. It can involve follow up e-mails/calls to the field to get more detailed information about a specific delivery problem so that it can be reported accurately. It requires interaction with circulation and production managers, delivery and print contractors and executive management. A summary report is created to share a daily snapshot of nationwide delivery problems for WSJ, Barron’s and NYP.

Position Requirements:

Candidates must have strong written and verbal communication skills. Experience with web based applications, MS Word and MS Excel skill set is essential. Prior customer service experience is also a plus. Must be detailed oriented, able to handle multiple tasks simultaneously and prioritize a fluctuating daily work load. Delivery, and/or post office related background helpful. Candidate must be available to work the 6:00 AM Saturday shift on a rotating basis, as well as the Monday – Friday 6:00 AM shift for vacation coverage.

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Job Category: Office Administration Group

About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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Req ID: 18619