We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.
Examine the world and bring it to others.
Position Summary Statement
This positions sits within Data Strategy’s Content & Data Management team , which contains our VentureSource, Company & Executive, Content and Market Data teams.
The Content subgroup is responsible for developing, processing, monitoring and managing content within Factiva products and services. The group ensures the timely and accurate delivery of content and ensures the effective dissemination of information about our content to customers, publishers and PIB colleagues.
Content Operations , within Content, is a global function with teams in Barcelona, Princeton and Singapore who use a follow-the-sun content monitoring model to ensure the timely and accurate delivery of content from information providers and on to Factiva products and services.
The Manager, Content Operations (EMEA) is responsible for ensuring a regional team of Content Operations specialists, based in Barcelona, carry out their responsibilities. The Manager establishes key performance metrics and manages and tracks the team’s progress against performance targets, prioritizing work and balancing resources.
Directly supervises the work of Content Operations specialists who:
Monitor the progress of content through content processing systems to verify that key content is available on Factiva products per expected volumes and arrival times
Maintain and develop relationships with information providers with a view of improving data delivery
Follow up with information providers in the advent of data problems.
Research and resolve Customer Service escalations regarding content delivery, article display, source coverage, etc.
Repair exception files containing inaccurate and/or corrupt data via online tools
Quickly and efficiently handle requests for the deletion and/or correction of news articles when requested by information providers, to limit legal liability
Maintain the accuracy of source information in the Content Database
Liaise with developers regarding data format issues to ensure that new and existing sources are displayed to the highest standards on all Factiva products
Establish workflow processes that ensure that data issues that require immediate “firefighting” are addressed with the highest priority
As well as:
Develops team members and maximize career opportunities for key personnel
Trains team members how to perform different tasks.
Adheres to the timeline for performance management established by HR, ensuring goals are defined/agreed and midyear/final performance reviews are handled as required.
Works with Content Development on the addition and launch of new sources.
Works with Content Information on source record maintenance issues, particularly regarding consistency and quality assurance, and on content format issues.
Works with managers in other Content centers (Princeton, Singapore) on global content quality initiatives.
Works with Information Providers to ensure licensed content adheres to our standards for timeliness, accuracy and completeness.
Works with Content Licensing to understand and ensure contractual obligations to Information Providers are met.
Works with Technology and outside contractors on the maintenance and/or enhancement of editorial tools.
Works with Customer Service and Sales to understand customer needs and answer customer question and to set correct expectations.
Skills, Experience & Qualifications
3-5 years of experience in information management products or services preferred.
People management experience or a demonstrated ability to lead.
Understanding of Factiva product and services.
Ability to communicate effectively with a global audience in writing and speech.
Highly reliable, responsible and accountable for team and individual goals.
High flexibility and adaptability.
Keen problem-solving and analytical skills with the ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business.
Ability to work to tight deadlines and to high quality standards.
Positive outlook on change and a flexible approach to the work environment and structure.
Degree and relevant work experience required.
Proficiency in English and several European languages preferred.
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com . Please put “Reasonable Accommodation" in the subject line.
Business Area: DATA STRATEGY
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).
If you require assistance in completing the online application, please contact the Talent Management team for Application Help at TalentResourceTeam@dowjones.com