The R&C Managed Services uses our market-leading research expertise and methodologies to assist organisations with data-related projects, providing value-added services to finish projects within budget.
As a Manager, you will lead a team of delivery managers and quality analysts across different time zones whose primary responsibility is to ensure accurate project scoping and quality deliveries and maintaining relationships with Sales and Clients. You will also be in contact with clients and sales to ensure project requirements are understood and documented. You will also maintain indicators through collecting relevant data and translate this into meaningful dashboards/reports to offer valuable insights into our operations. We are looking for someone who is passionate about data and enjoys working with different partners to ensure our clients get the best quality results.
Collaborate and partner with Delivery Managers to identify process improvements, capture business process requirements, and help translate these requirements into technical solutions to promote efficiency and improve data quality for our team
Lead team members. Focus on continuous improvement of the team, identify the need for coaching process improvement and provide recommendations to management
Ensure that all operational processes are accomplished
Create an environment that fosters open dialogue, and engages important partners, especially when views diverge. Bring tough issues to the surface, assess risk tolerance and make decisions to build the necessary support
Assure all quality and operational reports to be accessible to all relevant partners
Partner with team members ensuring a constant flow of communication, knowing when to escalate issues to the relevant stakeholder(s)
Build meaningful reports and dashboards to create valuable insight and improve our operational decision-making
Manipulate data with scripts and other techniques using internal and third-party tools
Partner with your team and clients to gather and document requirements, ensuring each project is performed with efficiency.
Automate data collection and aggregation processes to build reporting dashboards
Analyze data, perform research and share feedback to enhance our plans, processes and playbooks
Education to Bachelor's degree level
Have a "peripheral vision" with the ability to think ahead and anticipate future challenges and opportunities. Challenge current beliefs and mindsets, including your own
Experience working with very large datasets, including statistical analyses, data visualization, data mining, and data cleansing/transformation
Experience conducting data collection and analysis using SQL/Python/Excel (can write advanced macros)
Provide feedback to your partners and team members
Support and embrace change, challenges status quo, having the ability to identify opportunities for automation
Experience with Factiva, Dow Jones Risk and Compliance (or similar products) are considered an advantage.
Customer-focused: putting the customer first
Accept feedback as a learning opportunity
Dow Jones , Making Careers Newsworthy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .
Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.
Business Area: PIB - DATA STRATEGY
Job Category: Data/Content Group
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 23677