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Dow Jones

We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.

Examine the world and bring it to others.

Job Information

Dow Jones Deskside Support Analyst in BARCELONA, Spain

Job Description: About us:

Dow Jones & Company is a leading provider of news and business information globally.

About the Role

As a System Support Specialist based in Barcelona, you'll provide technical assistance and support to our teams across Barcelona and EMEA. Your role involves resolving desktop support issues, integrating new technologies, and ensuring our systems run smoothly across different EMEA locations. You'll report to the Desktop Service Team Leader also based in Barcelona.

You Will:

  • Provide 1st & 2nd level desktop support, including software applications and hardware troubleshooting.

  • Collaborate with on-site support staff to resolve desktop support issues.

  • Help integrate new technologies and maintain corporate technology standards.

  • Implement high availability platforms and business resumption planning architectures.

  • Coordinate with vendors for equipment installation, rearrangement, and removal.

  • Perform system software, application, and hardware upgrades.

  • Create and maintain documentation for troubleshooting, installation, and support procedures.

  • Assist in problem investigation and evaluation to determine solutions.

  • Maintain hardware and software configuration documentation.

  • Collaborate with technical staff and vendors to diagnose and correct hardware problems.

  • Support remote users experiencing software or hardware issues.

You Have:

  • Minimum of 5 years of experience in a system support role.

  • Experience with remote support and working in multiple locations.

  • Excellent customer service skills.

  • In-depth knowledge of technical documentation.

  • Previous experience with IP telephony and Google/Outlook mail environments.

  • Flexibility to work on-site in multiple locations within EMEA and travel last minute (very occasionally).

Our Benefits

  • Comprehensive Healthcare covering family members for free

  • Paid Time Off

  • Opportunity to work overseas for a portion of the year

  • Meal Vouchers

  • Teleworking Allowance

  • Retirement Plans

  • Comprehensive Medical, Dental and Vision Insurance Plans

  • Education Benefits

  • Paid Maternity and Paternity Leave

  • Family Care Benefits

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area: Dow Jones - Experience

Job Category: IT, Telecom & Internet

Union Status:

Non-Union role

Req ID: 41268

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