Dow Jones Staff Assistant I in CHICOPEE, Massachusetts

Job Description:

Overview:

This position involves supporting the Distribution and Delivery department in delivery of WSJ/Barron’s to subscribers and provides appropriate customer service follow-up.

With minimum supervision, performs specified duties related to the department’s activities.

Responsibilities:

  • Working within our internal systems to correct subscriber’s addresses in order to comply with USPS standards.

  • Assist in address clean up & system maintenance.

  • Data entry of carrier routing

  • Gathering payment and vendor data, inputting the information into the system and auditing to assure accuracy.

  • Daily monitoring of subscriber priority complaints and the appropriate follow-up to the customer as well as tracking this in the system.

  • Follow-up with the delivery contractor or Manager to work out suitable resolutions in a timely manner

  • Gathering & data entry/reporting of late and missed deliveries on a national level; this includes

  • Follow up e-mails/calls to the field in order to get more detailed information about a specific delivery problem so that it can be reported accurately.

  • Interaction with circulation and production managers, delivery and print contractors and executive management.

  • Creation of daily report focused on nationwide delivery problems for WSJ, Barrons and NYP.

Skills:

  • Strong written and verbal communication skills

  • Prior customer service experience

  • MS Word and strong MS Excel skill set is essential

  • Must be detailed oriented, able to multitask, and can prioritize the daily work load.

  • Candidate must be available to cover approx 1 Saturday shift per month from 6am-11am. Must also be available at 6am Mon-Fri to assist in covering vacation time.

  • Previous experience with OLF preferred.

  • Delivery related background is helpful.

Company Overview:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

Requisition ID 2017-29491

Job Locations USA - MA-CHICOPEE

Job Function Office Administration

Business Area ..

Job Area1 Product & Operations

Job Area2 ..