Dow Jones Staff Assistant I in CHICOPEE, Massachusetts

Job Description:

This Single Copy Sales (SCS) Distribution Support position involves supporting the overall delivery and billing of WSJ/Barron’s to Wholesale, Retail, and Amenity accounts. This role involves inbound and outbound customer service interaction and follow-up. With minimum supervision, you must be able to perform specified duties related to the department’s activities.

Specific Duties:

  • Responsibilities include account creation and management for multiple print facilities

  • Account supply management and returns entry

  • Inbound and Outbound customer interaction via email and telephone

  • Assisting customers with questions regarding supply, returns, and research related to billing inquiries.

  • Working with Sales and Production managers to support of print center dispatch and routing schemes changes

  • Assisting with all aspects of customer invoice process. These processes require an acute attention to detail as well as the ability to meet rigid time targets

  • Develop a working understanding of the MATRIX Single Copy System as well as other circulation and business systems.

Position Requirements:

Candidates must have strong written and verbal communication skills, prior customer service experience a plus. MS Word and strong MS Excel skill set is essential. Must be detailed oriented, able to handle multiple tasks simultaneously, and prioritize a fluctuating daily work load. The hours for this position are 9:00 to 5:00 pm, but may require a level of flexibility to assure coverage.

Company Overview:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets

Requisition ID 2017-29489

Job Locations USA - MA-CHICOPEE

Job Function Office Administration

Business Area ..

Job Area1 Product & Operations

Job Area2 ..