We break stories, influence ideas, and advance business intelligence and cultural interest. We expose the events that turn markets, the digital breakthroughs that transform art, the demand that drives invention, as well as the political and societal passing moments and lasting consequences. We are the people of Dow Jones. From different fields, backgrounds and viewpoints we invite you to join us.
Examine the world and bring it to others.
Job Description:
About us:
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role:
The Product Implementation Manager is responsible for the implementation of the RiskCenter Third Party Product, from pre-sales support through to handover to live. A key element of the role is the development of tailored compliance processes based on client’s policies and procedures and delivering client implementations on time and within budget. You will be required to lead all activities across the full client delivery lifecycle, including, the development of Functional Specifications, project management activities and, ongoing client change management post implementation. You will report to the Head of Client Delivery and Operations.
Princeton, NJ, NYC, and Remote are all under consideration for this role.
You Will:
Act as the primary implementation contact for customers and responsible for oversight of day-to-day management of RiskCenter Third-Party implementations in assigned clients.
Present solutions and proposals for customer approval and provide training on the final solution prior to Go Live.
Drive implementation of RiskCenter Third-Party by tracking activity in Project Management systems, resolving any problems that might arise. With responsibility for key project deliverables (FS, UAT) and project planning/budget tracking.
Provide regular feedback to the Sales team during the implementation phase, escalating any changes that customers want to make that may have commercial implications.
Manage multiple customer implementations, whilst maintaining high levels of customer engagement.
Define and document concise functional specification documentation for approval by the customer for all implementations of RiskCenter Third Party or subsequent change requests.
Assist in the scoping and budget requirements of new implementations and change request projects.
Serve as liaison between the customers, sales and technical teams in the coordination, communication and delivery of all new implementations or changes requests.
Ensure that all company and department processes and policies are adhered to
Conduct insightful analysis into ongoing or one-time operational issues - highlighting relevant business trends and opportunities for improvement.
Understand customer and industry demand and provide feedback to inform functional development of the RiskCenter Third Party Platform.
You Have:
Relevant post-graduation commercial experience or 5 years in a related role
Spanish and/or Portuguese language skills are strongly desired
Passionate about finding the right solutions for customers
Extensive interpersonal & planning skills and cross-group coordination at all levels
Ability to work on several diverse projects at the same time
Ability to clearly define goals/milestones, with a strong track record of delivery
Experience in project management tools and presentation software desired
College degree preferred
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Learn more about all our US benefits
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Risk & Research
Job Category: Sales
Union Status:
Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 41061
